Lori Hatfield, an office assistant at Mason General Hospital Ankle & Foot, was recently honored as Employee of the Month for September by her peers, according to a press release from Mason General Hospital.
She has been with MGH Ankle & Foot for eight years.
“I love my job because of the patients and the people I work with,” said Lori, after receiving the honor.
Lori was blind when she went to work for MGH Ankle & Foot.
“I worked at the VA (Veterans Administration) Hospital as a pharmacy tech until I went blind,” she explained.
Lori works at Mason General Hospital two hours a day, calling patients and reminding them of their appointments. In addition, she answers their questions and gives them directions to the office.
Lori’s kind assistance with the patients is what earned her the award, according to the press release.
“We have quite a large elderly population in our practice who truly appreciates Lori taking the time to answer their concerns and provide directions,” said her nominator. “She is always so pleasant to everyone. She speaks very slowly and clearly and gives complete information for each call. Rarely a day goes by without a patient wanting to meet the girl with the ‘lovely voice’. Lori is truly an asset to our office. She takes her job seriously and the patients appreciate her kindness and patience.”
Lori is a 1990 graduate of Olympia High School, and a graduate of Walla Walla Community College.