The successful launch of the Washington (state) Health Benefit Exchange stands in sharp contrast to the high-tech turmoil in the other Washington.
The federal government has spent nearly $400 million to build the national health care exchange, but all the money, time and development did not prevent massive problems.
Still, a program with the highest expectations, and need, must deliver.
Even Washington state’s homegrown system, wahealthplanfinder.org, had its own glitches the first 48 hours. Intense troubleshooting resolved issues with pages loading and applicants running out of computer time to complete their forms.
The launch of our state’s system had the support of lawmakers and the governor. All that helps. But the Healthplanfinder website was also designed to be easy to use, with access and review like a familiar online-shopping experience.
The other Washington had understandable troubles with sheer traffic volume. But massive interest was expected and desired, and should have been accommodated.
Now make it work. No excuses.
If schedules, deadlines and penalties need to be adjusted as technical glitches are fixed, do that as well.The Seattle Times