Delta Air Lines said a glitch that appeared to show different airfares to frequent fliers happened because it was trying out a new company to power flight searches on its website.
The airline has taken heat from customers after reports that people who logged into its website with their frequent flier number were offered higher fares than those who searched anonymously. Frequent fliers are an airline’s most-valued customers, and the idea that they were asked to pay more has rankled travelers. The Transportation Department said it is “looking into the Delta pricing issue.”
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