Some of the 19,000 Washington consumers who purchased software-scrubbing utilities from a Pennsylvania company may be eligible for refunds under a settlement announced Tuesday by the state Attorney General's Office.
The state had accused Ascentive LLC of unfair billing practices and a cumbersome cancellation process, among other transgressions.
Ascentive sells programs purported to improve Internet connection speeds.
Those eligible for refunds are consumers who purchased both a backup CD and the company’s Extended Download Service but did not use them. The Attorney General’s Office estimates that about 5,500 consumers are eligible for refunds of about $17.90 plus tax.
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Ascentive will pay the refunds plus a $20,000 civil penalty and $58,000 in costs. An additional $150,000 in civil penalties are suspended provided the company complies with the settlement terms.
Ascentive did not admit any wrongdoing in the agreement.
Eligible consumers will receive an e-mail message within the next month from Ascentive with instructions on how to submit a claim.