If you’ve been having trouble getting through to BECU, there’s a reason why — as stated in a note posted on the credit union website:
“We are once again receiving reports of fraudulent phone calls and text messages appearing to come from BECU requesting your personal card information. We encourage you to share this with your family and friends to ensure they do not become a victim.”
BECU said it had received reports of fraudulent phone calls that appeared to come from the company stating that customers’ BECU-branded cards had been blocked or that there was another problem with account. A recording asks members to press 1 to unblock their card, and they are then prompted to enter card information.
“These phone calls are not from BECU. If you do receive a call like this, please hang up and do not provide any information,” the company advises.
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A similar scam uses text messages rather than a recorded call.
“If you receive this text, do not respond,” the company said.
“If you already received a call or text and did provide your personal card information, please contact us immediately. We will need to deactivate your card, re-issue you a new card and monitor your account for fraud.”
BECU said that its own systems have not been compromised.
C.R. Roberts: 253-597-8535