Coastal Community Action Project has been struggling to keep up with the tremendous number of phone calls it has received since the organization was deemed the center for flood relief, but CEO Craig Dublanko says the group is doing its best to make sure everyone gets the help they need.
“Even though the volume is high, we want people to call,” Dublanko said.
CCAP has since been tasked with referring those affected by the Jan. 5 flooding to agencies that the group thinks can best cater to their needs.
Dublanko said need has been extremely high, and estimates CCAP was receiving roughly 100 calls per day during the first week of the storm. Now, as requests have been tapering off, he said the offices are getting about 50 calls each day.
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Residents have asked for anything from help finding furniture to landing a place to stay. But Dublanko said CCAP is not able to help everyone.
“If you’ve got insulation under your house that’s moldy, there might be a resource to help with that, but we don’t know what it is,” he said.
CCAP has been so overwhelmed that they have no idea how many families have been displaced by the flooding and its aftermath. And, until things slow down at the office, it is unlikely a number will emerge. Adding to the difficulty of making estimates: Many of those affected are likely staying with family and friends and haven’t contacted CCAP, Dublanko said.
“Be patient with us,” he said. “These guys (CCAP employees) have been troupers trying to get everyone called back and going through lists trying to make sure everyone is contacted.”
Members of the Red Cross have recently moved into CCAP’s offices temporarily and are setting up appointments with residents who qualify for financial assistance, giving those hit hardest debit cards that can be used for food.